Service Coordination

Medicaid Service Coordination

CDS Monarch’s Medicaid Service Coordinators work hands-on to assist in achieving their goals. Our Service Coordinators assist over 650 people, living in Monroe, Wayne, Ontario and Livingston counties, accessing a variety of services including: future planning, recreation, Individualized Day and Residential planning, Family Reimbursement and Environmental Modifications. They are knowledgeable about residential programs, state requirements, and have experience working with children, adults and seniors, including individuals on the Autism Spectrum and high-needs individuals. 

An Individualized Service Plan (ISP) is developed for each individual and their circle of support, outlining who they are, what they hope to accomplish and the strategies and supports that are in place to help them achieve their goals. The plans are monitored and evaluated to help support participants as they become their own self-advocate.  CDS Monarch maintains a robust self-auditing process, which exceeds standard regulatory requirements.

Our Service Coordination Department professionally advocates for individuals as they achieve their goals. 

For more information, please contact Mindy Kirby at 585-347-1035.

*Reminder: If you are interested in receiving Medicaid Service Coordination through CDS Monarch, and are changing providers, you will need to submit a Change of Vendor form to the Fingerlakes DDSO. 


Traumatic Brain Injury (TBI) Service Coordination

The focus of CDS Monarch's Traumatic Brain Injury (TBI) Service Coordination program is to assist individuals who have sustained a traumatic brain injury access the necessary supports and services to live a fulfilling life as a member of the community. 

TBI Service Coordinators assist with accessing funding for housing and utilities, along with bringing various supports & clinical services to the individual or obtaining community-based services to help with recovery.