Anna-Lisa started out at CDS Monarch as a Support Specialist for the Austin Road residence, and also at Webster Creative Opportunities. Then she transitioned to a Medicaid Service Coordinator position, which she has been working very hard at for the past seven years. In her day-to-day work Anna-Lisa is advocating for individuals to ensure they are safe and happy with their services. She also attends their meetings, visits individuals at home, and assists with linking or referring individuals to new services to help them be successful and accomplish their goals. Anna-Lisa is a certified CSS Broker and specializes in TBI waiver services. Additionally, she helps individuals with guardianship decisions and finding services that can support them in their own home.

"I love interacting with people, being able to help out, and just put a smile on someone's face," says Anna-Lisa. "It is important to keep an open mind and work together as a team, and most importantly, never forget why you're here."

"Anna-Lisa is extremely passionate about her role as a Service Coordinator and supporting the lives of the individuals that she works with. She is always working hard to find opportunities and make connections with community supports to help improve the lives of each person she works with," stated Jackie Lange, Program Manager of Family Support Services.

On a recent survey that was received back, a TBI participant family shared how she "has helped us so much with issues and planning for my brother, David. She always gets back to us in a timely fashion and goes above and beyond her job description to help and to listen. She is dedicated and a pleasure to work with."

In her free time Anna-Lisa enjoys spending time with her loved ones, meeting new people, and watching movies and the Yankees. Thank you Anna-Lisa for all that you do!
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